General

Why the LiOn is not with universal input voltage?

It is not rocket science to build a charger with universal (100-240V) input voltage. However, in view of practical use and to maximise power efficiency while minimising product size and weight, we decided to launch models with only specific range of input voltage.

My LiON got damaged, what can I do?

 

We feel sorry to know about your LiON got hurt. If the damage was not due to any mishandling and it is still within the warranty period, please contact our customer service colleague to get a new replacement at cs@ONgineer.de. Otherwise, please also come to us and see what we could do for you.......for example a special price to buy a new LiON.

When would the LiON for 24V or 48V batteries be launched?

 

It is definitely in our plan to launch the charger for 24V and 48V batteries. The schedule depends on backer's feedback. Please fill in the questionnaire so that we could listen more from you.

Is the LiON waterproof?

 

Unfortunately, the LiON is NOT waterproof, although the charger case is robust, strong, reliable, protective…......Please be very careful to stay the LiON away from water, which might lead not only to damage but also electrical shock.

What mains input frequency does the LiON work for?

The LiON works for both 50Hz and 60Hz mains input frequency.

When would the LiON for the US be launched?

 

It is definitely in our plan to launch the US version. The schedule depends on backer's feedback. Please fill in the questionnaire so that we could listen more from you.

How about warranty for the LiON?

 

Each LiON smart charger would have 2 years of warranty.

Technical and legal statement on the use of a "third-party" charger.

Download our statement // inGerman language only!

Technical and legal statement on the use of a "third-party" charger.

Download our statement // in German language only!

Thanks for your help!